Was govt. directive to shut some social media platforms effective?

The move, which government said is aimed at curbing the spread of violent content on social media, came as a shocker to many users in the country

By Emmanuel Mandella

In a letter dated January 22, 2025, the National Communication Authority (NCA) ordered a nationwide suspension of Facebook and TikTok for a maximum of 90 days or a minimum of 30 days,

The directive, which was to be effective from midnight, mandated all Internet Service Providers (ISPs) to block access to the popular social media platforms. However, as of midnight, the time slated for the shutdown, the said social media platforms remained active.

Government, in its directive to shut the platforms, said the move was arrived at following harrowing incidents in neighboring Sudan, where graphic videos of violent attacks on South Sudanese refugees sparked outrage and fear.

The Director General of NCA, Napoleon Adok, justified the decision, citing provisions of the National Communication Act, 2012.

“This is culminating from the recent upheaval in Sudan, that has exposed the South Sudanese population to unprecedented levels of extreme violence through social media posts.

“South Sudanese refugees in We’d Medani, located in the neighbouring Republic of Sudan, were subjected to violent attacks resulting in the deaths of women and children, subsequently captured in videos and shared on social media without regards,” the Authority said in a statement.

According to NCA, the contents depicted violate local laws and pose a significant threat to public safety and mental health, especially among vulnerable groups. “We are committed to fostering a safe digital environment aligned with our national values,” Mr. Adok said in a statement.

Leading telecom providers Zain, MTN South Sudan and Digitel immediately confirmed compliance with the directive. In separate public notices, both companies assured customers that while Facebook and TikTok services would be inaccessible, all other services would remain uninterrupted.

“Zain will continue to notify its customers of any changes to the directive,” read part of the statement from the internet service provider. Similarly, MTN South Sudan emphasized its commitment to keeping customers informed.

Meanwhile, the ban has drawn mixed reactions from the public and ardent social media users across South Sudan. Christopher Biyo, a college student in Yambio, expressed frustration.

 “Social media enables us to stay connected with family and friends. Blocking these platforms for three months will affect us greatly,” he said.

For Stella Uyai, a small-scale business owner who relies on Facebook for marketing, expressed worries about her revenue. “This decision will hurt online businesses like mine. We need alternative solutions to manage harmful content,” she said.

However, a citizen called for moderation of the social media platforms. “Given the trauma caused by the violent videos, suspending or moderating social media could prevent further harm,” said John, a social media user.

While critics argue that the ban may stifle freedom of expression and disrupt online businesses, government officials believe it could install accountability and responsible usage. By reducing exposure to harmful content, South Sudan government hopes to mitigate societal unrest and improve mental health.

“As a regulator, we aim to cultivate a safe digital environment in alignment with our legal framework and national values,” NCA’s statement concluded.

However, with the move not implemented as of the time of going to press, it remains to be seen the next steps government  will take ensure compliance  with the directive on proper social media use.

“This is culminating from the recent upheaval in Sudan, that has exposed the South Sudanese population to unprecedented levels of extreme violence through social media posts,” the National Communication Authority said.