Consumers to pay power bills digitally after mGurush–JEDCO partnership
Electricity consumers within Juba City and its environs who are connected to the grid can now buy tokens electronically.
The new development comes after Juba Electricity Distribution Company (JEDCO) electricity partnered with mGurush to launch a payment platform yesterday. The two companies noted in a joint press release yesterday that the platform was long overdue given the growing number of subscribers as well as power consumers.
‘‘This long-awaited JEDCO and mGurush partnership is part of JEDCO’s long-standing commitment to finding innovative ways for their customers to manage their electricity consumption. Now with just a few clicks, customers can buy tokens or top up their electricity from the comfort of their homes. It’s never been easier to buy electricity,’’ the press release noted partially.
JEDCO Managing Director Wondimu Tenkir revealed that the power distributor was cognisant of the demands of the consumers which require the inclusion of technology to perfect, hence, they resorted to electronic billing.
“Jedco believes in striving for innovation and making things better, easier, and more convenient for our customers. Rolling out the mGurush payment option is just the first step towards many different payment options. We are very aware of our customer’s demands and are working to improve our customer service at every level – from the office to online,’’ Mr. Tenkir was quoted saying in the press release.
“These new measures are part of JEDCO’s vision of providing excellent service. The company is also working on plans to implement a new toll-free number to improve their communication with customers,’’ he added.
According to the two companies, the digital payment platform will ensure transactional advantages to power consumers and take off some weight on their shoulders. For instance, they stated that consumers will now be able to buy units anytime and anywhere in SSPs or USD, and the codes for the tokens will be sent in form of SMS.
JEDCO has exuded confidence in the number of clients connected to the grid adding the plan to expand coverage to 50,000 people is underway.
“As of the end of 2020 JEDCO has connected 19,624 new customers to the electricity grid – this was 98% of the connection target. JEDCO is now working towards reaching 50 000 connections at the end of 2021,’’ the statement revealed.